About Que Consulting

Driving Quality. Elevating Outcomes. Exceeding Standards.

Que Consulting is a healthcare consulting firm dedicated to improving quality, compliance, leadership, and operational performance within skilled nursing, assisted living, home health, and hospice organizations nationwide. We bridge the gap between compliance and operational excellence—equipping leaders and teams with tools, systems, and strategies that drive sustainable success. We believe regulatory compliance should not be reactive—it should be strategic.

Our work transforms complex regulatory requirements into practical operational frameworks that strengthen leadership, improve outcomes, and position organizations for long-term success. From crisis recovery and survey readiness to leadership development and operational optimization, Que Consulting delivers practical, results-driven solutions that stabilize organizations, improve performance, and elevate the standard of care. We partner with healthcare leaders as trusted advisors—building systems that support accountability, strengthen teams, and create measurable impact.

Mission, Vision, & Values

Our Mission
Empower healthcare organizations to achieve excellence through strategic, compassionate, and results-driven consulting.

Our Vision
To be the most trusted partner in healthcare performance and leadership consulting—advancing accountability, integrity, and heart-centered operational excellence.

Our Core Values
Integrity — We operate with transparency, honesty, and ethical leadership in every engagement.
Excellence — We pursue the highest standards in performance, compliance, and outcomes.
Compassion — We support healthcare teams with empathy and human-centered leadership.
Accountability — We drive measurable results and sustainable performance improvement.
Collaboration — We work alongside organizations as partners in success.
Growth — We cultivate continuous learning, development, and innovation.
Resilience — We help organizations adapt, recover, and thrive in complex environments.

Our Approach
At Que Consulting, we combine regulatory expertise with operational insight and human-centered leadership to deliver measurable results.

Our consulting model focuses on:

Regulatory Compliance & Survey Readiness
CMS compliance, state regulatory guidance, mock surveys, and corrective action planning.

Quality & Performance Improvement (QAPI)
Sustainable quality systems that drive clinical excellence and measurable outcomes.

Operational Performance Optimization
Workflow design, staffing structure alignment, and performance acceleration strategies.

Leadership Development & Team Engagement
Strengthening executive and frontline leadership to build high-performing teams.

Crisis Recovery & Turnaround Support
Strategic intervention for organizations facing compliance risk, performance decline, or operational instability.

We deliver customized solutions tailored to each organization’s unique environment, culture, and regulatory landscape—ensuring practical implementation and lasting impact.

What Makes Que Consulting Different

✔ Deep expertise across post-acute and long-term care settings
✔ Implementation-focused strategies—not just recommendations
✔ Leadership development embedded into every engagement
✔ Proven experience in complex compliance environments
✔ Human-centered approach that strengthens culture and teams
✔ Nationwide consulting support

We do more than advise—we help organizations execute, transform, and sustain improvement.

Industries We Serve
Que Consulting supports healthcare organizations across the post-acute continuum, including:

Skilled Nursing Facilities (SNF)
Assisted Living Communities (ALF)
Home Health Agencies
Hospice Providers
Post-Acute Healthcare Organizations
Healthcare Leadership Teams and Executive Boards

Core Services
Our services are designed to support organizations at every stage of performance improvement and operational growth.

Survey Readiness & Mock Surveys
Regulatory Compliance Program Development
Quality Assurance & Performance Improvement (QAPI) Systems
Special Focus Facility (SFF) Recovery & Turnaround Strategy
Leadership Coaching & Executive Development
Change of Ownership & Startup Support
Operational Performance & Workflow Optimization
Performance Recovery & Crisis Intervention
Staff Training & Leadership Development Programs
Results & Outcomes

Our work helps healthcare organizations achieve measurable and sustainable improvements, including:

Improved survey outcomes and regulatory readiness
Strengthened quality and performance systems
Operational stabilization and performance recovery
Improved star ratings and compliance metrics
Increased leadership confidence and team engagement
Sustainable culture and process transformation

Meet Heather Que
Heather Que, LNFA | LMSW

Founder & Principal Consultant

Heather Que is a Licensed Nursing Facility Administrator and Licensed Master Social Worker with extensive experience in healthcare compliance, operational leadership, and performance improvement across post-acute care settings.

Her professional background includes skilled nursing facility operations, quality improvement initiatives, regulatory compliance management, interdisciplinary leadership, and organizational turnaround strategy. She brings a rare combination of clinical insight, administrative expertise, and regulatory precision to every consulting engagement.

Heather’s consulting philosophy integrates:

Regulatory precision
Operational strategy
Human-centered leadership
Sustainable performance systems

She is known for helping organizations navigate complex regulatory environments, strengthen leadership capacity, and implement practical solutions that improve both compliance outcomes and organizational culture.

Through Que Consulting, Heather partners with healthcare providers nationwide to build stronger systems, develop confident leaders, and elevate the standard of care.

Why Organizations Choose Que Consulting

Healthcare leaders choose Que Consulting because we provide:
Strategic guidance grounded in real-world operational experience
Practical implementation support—not theoretical solutions
Deep understanding of regulatory and compliance environments
Leadership-focused transformation strategies
Long-term partnership and measurable results

We are committed to helping organizations not only meet standards—but exceed them.